At USAAUTOPART, we want every customer to have a clear and straightforward purchasing experience. Because we sell previously owned automotive parts, certain return and refund requirements apply to protect both our customers and the integrity of our inventory.
Please read this Refund & Return Policy carefully before placing an order. By purchasing from USAAUTOPART, you acknowledge and agree to the terms outlined below, subject to any rights that cannot legally be excluded under applicable law.
This policy should be read together with our Warranty Policy, Shipping Policy, and Terms & Conditions.
Eligible products may be returned within 30 calendar days of delivery, subject to the requirements of this policy.
Before returning any product, customers must contact USAAUTOPART and receive return authorization and return instructions.
Unauthorized returns may be refused, delayed, or returned to the customer.
To qualify for a return, the product generally must:
Be eligible for return under this policy.
Be returned within the applicable return period.
Be in substantially the same condition as received.
Not have been improperly installed, modified, damaged, dismantled, or abused.
Include applicable original components, labels, documentation, and accessories supplied with the order.
Include valid proof of purchase or the original order number.
Additional conditions may apply depending on the type of part purchased.
If USAAUTOPART sends you an incorrect part due to an error on our side, please contact us as soon as possible.
After reviewing the order and confirming the error, we may provide an appropriate solution, which may include:
Replacement with the correct part;
Return of the incorrect part;
Refund of the eligible purchase amount; or
Another reasonable resolution agreed upon by both parties.
Where the incorrect shipment is confirmed to be our error, USAAUTOPART will provide instructions regarding the return and applicable shipping arrangements.
Customers should inspect packages and products promptly after delivery.
If your order appears to have been damaged during shipping:
Take clear photographs of the shipping package.
Photograph the damaged product from multiple angles.
Keep the original packaging and shipping materials.
Contact USAAUTOPART as soon as reasonably possible.
Provide your order number and photographs when requested.
For freight shipments, customers should document visible damage on the carrier’s delivery documentation whenever possible.
Our team will review the circumstances and work with the customer and, where applicable, the shipping carrier to determine the appropriate resolution.
If you believe that a product has a manufacturing, mechanical, or functional defect, contact USAAUTOPART before attempting repairs, modifications, or disassembly.
Some defective products may be handled under our Limited Warranty rather than the standard return process.
Depending on the product and applicable warranty coverage, the resolution may include:
Replacement;
Repair where appropriate;
Refund of the eligible purchase price; or
Another remedy permitted under the applicable warranty terms.
Please review our Warranty Policy for specific warranty coverage and requirements.
Customers are responsible for providing accurate vehicle and part information when placing an order.
Before ordering, we strongly recommend providing:
Vehicle Year
Make
Model
VIN
Engine Information
Transmission Information
OEM/Part Number, when available
If a customer orders the wrong part, provides incorrect vehicle information, or determines that the part is not suitable for their intended application, the return may be subject to applicable shipping charges, handling charges, and/or restocking fees.
A part being different in appearance from the customer’s original component does not automatically mean that it is incompatible.
Customers should contact our support team if they are uncertain about fitment before installation.
USAAUTOPART makes reasonable efforts to provide accurate vehicle and part information.
However, automotive compatibility can depend on factors such as:
Vehicle configuration
Production date
Engine
Transmission
Drivetrain
Trim level
OEM part number
VIN
Vehicle options
Providing a VIN can help our team evaluate compatibility, but customers should review the complete product description before purchasing.
If you are unsure whether a part is appropriate for your vehicle, contact us before placing the order.
Once a part has been installed, additional return and warranty requirements may apply.
Customers should not install a part if they believe they received the wrong component, if the product appears damaged, or if there is a concern regarding compatibility.
Contact USAAUTOPART first so that our team can review the situation.
Installed, modified, dismantled, or damaged products may not qualify for a standard return unless the return is approved under the applicable warranty or required by law.
Because engines and transmissions are large, complex, and previously owned mechanical components, additional conditions may apply.
Before installation, customers should inspect the component and verify that the product matches the order.
Professional installation by a qualified automotive technician is strongly recommended.
For used engines and transmissions:
Do not disassemble the unit before contacting USAAUTOPART about a suspected problem.
Follow applicable installation recommendations.
Replace required fluids and service items as appropriate.
Keep installation documentation.
Contact us promptly if a mechanical issue occurs.
Warranty-related issues involving engines and transmissions will generally be handled under our Limited Warranty Policy.
Certain electrical and electronic components may have special return restrictions because improper testing, installation, programming, or electrical conditions can damage the component.
Examples may include:
ECM / ECU
BCM
TCM
Control Modules
Sensors
Instrument Clusters
Electrical Assemblies
Before purchasing an electronic component, customers should verify the applicable part number and compatibility requirements.
Where programming or dealer-level coding is required, the customer is responsible for ensuring that the component is properly programmed by a qualified professional unless otherwise stated in the product listing.
Unless otherwise required by applicable law or expressly approved by USAAUTOPART, the following products may not qualify for a standard return:
Products that have been modified or altered.
Products that have been improperly installed.
Products that have been dismantled or disassembled.
Products damaged through misuse or abuse.
Products damaged after delivery due to an accident.
Products damaged through improper installation.
Products damaged through overheating or lack of maintenance.
Special-order products.
Custom-procured products.
Products clearly identified as final sale.
Certain electrical or electronic components after installation.
Products missing required identification labels or components.
Products returned outside the applicable return period.
This list is not intended to override any rights provided by applicable law.
All returns require prior approval from USAAUTOPART.
To request a return, contact our Customer Support Team and provide:
Full Name
Order Number
Email Address
Phone Number
Vehicle Information
Part Information
Reason for Return
Photographs, when applicable
After reviewing your request, we will provide return instructions if the return is approved.
Please do not ship a return to our address without receiving return instructions from USAAUTOPART.
Return shipping responsibility depends on the reason for the return.
If USAAUTOPART supplied the wrong product or the return is approved because of a confirmed product issue attributable to us, we will provide appropriate return instructions.
If the customer ordered the wrong part, changed their mind, or provided incorrect vehicle information, the customer may be responsible for applicable return shipping and other authorized charges.
For large items such as engines, transmissions, and other freight shipments, return transportation may be significantly more expensive than standard parcel shipping.
Customers should wait for return instructions before arranging transportation.
Approved returns that are not the result of an error by USAAUTOPART or a covered warranty issue may be subject to a restocking fee of up to 20% of the product purchase price, where permitted by applicable law.
The applicable fee, if any, will be communicated during the return authorization process.
The restocking fee may account for inspection, handling, repackaging, inventory processing, and other reasonable costs associated with returning a previously sold automotive component to inventory.
Original shipping and freight charges may be non-refundable for customer-initiated returns, unless:
The return resulted from an error by USAAUTOPART;
The product was confirmed to be defective under the applicable warranty;
The product arrived damaged and the claim is approved; or
Refund of such charges is otherwise required by applicable law.
Expedited shipping, special handling, freight, residential delivery charges, and other third-party transportation costs may also be non-refundable where permitted by law.
After a returned product is received, USAAUTOPART may inspect the product before approving a refund or replacement.
The inspection may verify:
Product identity
Part number
Physical condition
Completeness
Signs of installation
Signs of modification
Damage
Missing components
Condition compared with the original shipment
If the returned product does not satisfy the applicable return requirements, USAAUTOPART may deny the return or adjust the refund where permitted by law.
Once an approved return has been received and inspected, USAAUTOPART will determine the applicable refund amount.
Approved refunds will generally be issued to the original payment method.
Refund processing will normally begin within 5–10 business days after the returned product has been received and approved, although the time required for the funds to appear in the customer’s account may depend on the customer’s bank, credit-card company, or payment provider.
The final refund amount may be reduced by applicable:
Restocking fees
Return shipping charges
Original shipping charges
Handling charges
Other authorized costs
If a product is confirmed to have a qualifying defect and USAAUTOPART determines that replacement is the appropriate remedy, we will generally attempt to provide a replacement where suitable inventory is available.
If a suitable replacement cannot reasonably be provided, USAAUTOPART may issue an applicable refund for the eligible purchase amount.
Customers should contact USAAUTOPART as soon as possible if they wish to cancel an order.
Orders may generally be cancelled within 24 hours of purchase, provided the order has not already been processed or shipped.
Orders cancelled after the applicable cancellation period may be subject to:
Restocking or processing charges;
Outbound shipping charges;
Return freight charges;
Handling charges; or
Other applicable costs permitted by law.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the standard return process.
Customers should not refuse delivery simply because they no longer want the product.
A refused shipment may be treated as a cancellation or return and may result in the customer being responsible for applicable:
Return freight charges;
Original shipping charges;
Handling charges;
Restocking fees; and
Other permitted costs.
If you have a problem with your shipment, please contact USAAUTOPART before refusing delivery whenever reasonably possible.
Certain products may be specially sourced or reserved specifically for a customer.
Special-order, custom-procurement, inventory-hold, or similar deposits may be non-refundable, where permitted by applicable law.
Any applicable deposit or special-order conditions will be communicated before the order is finalized.
Certain engines, transmissions, drivetrain components, or other parts may be subject to a core charge or refundable deposit, where applicable.
If a core charge applies, the amount and return requirements will be communicated at the time of purchase.
Where a core return is required:
The core must be returned within the specified period.
The core should be substantially complete.
The core must not be intentionally damaged, destroyed, or improperly dismantled.
The customer must follow the return instructions provided by USAAUTOPART.
Core refunds are subject to inspection and applicable core-return terms.
A return and a warranty claim are not necessarily the same thing.
A standard return generally concerns an eligible product being returned under this Refund & Return Policy.
A warranty claim concerns a qualifying defect or failure covered by the applicable USAAUTOPART Warranty Policy.
For mechanical problems involving engines, transmissions, or other warrantied components, customers should contact USAAUTOPART before removing, repairing, modifying, or dismantling the component.
Please review our Warranty Policy for complete warranty terms.
Customers are responsible for:
Providing accurate vehicle information.
Reviewing product descriptions before purchase.
Verifying part numbers where applicable.
Confirming compatibility.
Inspecting products upon delivery.
Following appropriate installation procedures.
Maintaining the vehicle and replacement component properly.
Contacting USAAUTOPART promptly if a problem occurs.
Professional installation is strongly recommended for engines, transmissions, and other major automotive components.
USAAUTOPART reserves the right, subject to applicable law, to investigate suspicious, fraudulent, or abusive return activity.
Examples may include:
Returning a different product from the one purchased.
Swapping components.
Removing identifying labels or markings.
Intentionally damaging a product.
Falsifying a reason for return.
Repeatedly abusing the return process.
Providing fraudulent documentation.
Such activity may result in denial of the return or other action permitted by applicable law.
USAAUTOPART may update or modify this Refund & Return Policy from time to time.
The updated version will be published on this page with an updated effective date.
The policy applicable to an order will generally be determined based on the terms applicable at the time of purchase, subject to applicable law.
If you have questions about a return, refund, cancellation, damaged shipment, or product issue, please contact our Customer Support Team.
Phone:
+1 (832) 819-0515
Email:
support@usaautopart.online
Address:
3918 Princeton Park Ct. Houston Tx. 77058
Website:
https://usaautopart.online/
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